Privacy Policy

Last updated: April 5, 2026

TreeReportPro ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website at treereportpro.com and use our services.

1. Information We Collect

We collect the following information when you sign up for our waitlist or use our services:

Name - to personalize communications
Email address - to send waitlist updates and product announcements
Assessment frequency - to understand your needs and tailor our product

When our product launches, we may also collect:

Voice recordings and transcriptions (for report generation)
Photos uploaded during assessments
Report data and generated PDFs
Payment information (processed by Stripe)
Device and browser information (for troubleshooting)

2. How We Use Your Information

We use the information we collect to:

Communicate with you about your waitlist status and product updates
Provide and improve our tree risk assessment report service
Process payments and manage subscriptions
Respond to your support requests
Send product updates and feature announcements (you can opt out anytime)

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Data Storage and Processing

Email management: Brevo (formerly Sendinblue) - for waitlist and email communications
Hosting: Cloudflare Pages and Workers - website and application hosting
Data storage: Cloudflare D1 and R2 - user data, reports, and photos
Payments: Stripe - payment processing (we never store credit card numbers)

All data is encrypted in transit (TLS/HTTPS) and at rest.

4. Data Retention

We retain your data according to the following policies:

Waitlist data: Until you request removal or the waitlist is closed
Account data: For the duration of your active subscription plus 90 days
Assessment reports and photos: 7 years from creation (matching typical professional liability statute of limitations)
Payment records: As required by tax and financial regulations

5. Your Rights

You have the right to:

Access your personal data we have on file
Correct inaccurate information
Delete your data (subject to legal retention requirements)
Export your data in a portable format
Opt out of marketing emails at any time

To exercise any of these rights, contact us at hello@treereportpro.com.

6. Cookies and Tracking

Our website uses minimal cookies necessary for site functionality. We do not use third-party advertising trackers. We may use anonymous analytics to understand how visitors use our site and improve the experience.

7. Third-Party Services

We use the following third-party services that may process your data:

Brevo - email marketing and transactional emails
Cloudflare - hosting, CDN, and security
Stripe - payment processing (future)

Each of these services has their own privacy policies governing how they handle data.

8. Children's Privacy

Our service is designed for professional arborists and is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: hello@treereportpro.com